Why Performance matters

Performance is not a property of individual willpower.

In a complex operating environment, performance is the product of how work is designed, how teams are supervised, how fatigue and cognitive load are managed across shifts and rotations, and how recovery is built into the operating model. Get those right and good people perform well. Get them wrong and even excellent people fail.

Our Performance work is grounded in human factors and human performance science. It is delivered by practitioners who have led, advised and operated inside Defence, healthcare, aviation, energy and major infrastructure. It is built for environments where performance must be sustained, not only achieved.

What we do

Capabilities under Performance.

Human factors design and review

We assess and improve the design of work, equipment, processes and operating models against human factors principles. The work is practical, evidence-based, and produces changes operators can implement inside their existing operating model.

Fatigue and cognitive load management

We help organisations design and govern rosters, work patterns and recovery practices that manage fatigue risk credibly. The work is grounded in current fatigue science and tested against real operational constraints, not theoretical ideals.

Supervision and team performance

We strengthen how supervisors and team leaders run their crews, particularly in environments where conditions change quickly and decisions cascade. The work covers selection, development and the operating discipline that good supervision requires.

Performance physiology and occupational readiness

For roles where physical capacity and recovery directly shape operational performance, we provide performance physiology and occupational readiness advice. The work is led by Senior Adviser Dr Ned Brophy-Williams, applying current performance science to operational, deployable and high-load workforces, not athletic contexts.

Applied performance science in operations

We translate performance science evidence into practical operating decisions: how teams are loaded, how recovery is built in, and how leaders read the early signals that performance is being eroded. Senior Adviser Dr Tom Patrick brings applied performance science depth to this work, with a focus on how teams sustain performance under operational load.

Resilience programmes

A disciplined set of programmes for teams and organisations whose people operate under sustained high-consequence load. Led by Director Koko Casey, supported by Dr Ned Brophy-Williams and Director Ben Cook. See Resilience Programmes →

Flagship programme

Human Factors for Sustained Operations

A senior programme for organisations whose people must perform across long shifts, sustained tempo and operating conditions where margin for error is thin. It covers human factors fundamentals, fatigue and cognitive load, supervision discipline, and the practices that protect performance over time. Delivered in-house for leadership groups, supervisors and operational specialists.

Enquire about the programme

Custom programmes, including supervision uplift for high-performing teams, are available on request and tailored to the operating environment.

Who Performance is for

Where Performance applies.

Defence sustainment leaders. Operators in aviation, healthcare, energy, mining, transport and infrastructure. Boards and executives responsible for the operational performance of large workforces. Accountable authorities responsible for fatigue, human factors and worker wellbeing under contemporary safety legislation.

Start a conversation

Speak with us about a Performance engagement.

A short conversation will quickly establish whether Performance is the right starting point for the question in front of you. There is no charge for the first conversation.

Contact the leadership team